Privacy Policy
This Privacy Policy explains how Autosay we collects, uses, and protects your information when you access our website, interact with our Voice AI systems, or use any related services. By using our Services, you agree to the terms described in this policy.
1. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
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Name, email address, phone number, and business information
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Service requests, support inquiries, or contact form submissions
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Payment information (processed securely through third-party providers)
Voice and Call Data
When you interact with our AI voice agents or call automation systems, we may collect:
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Audio recordings and transcriptions
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Caller ID and call metadata (duration, time, routing information)
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Customer intent, preferences, and conversation history
Automatically Collected Information
When you visit our website or dashboard, we may collect:
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IP address and general location
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Browser type, device information, operating system
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Usage data such as pages visited, time spent, and referral URLs
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Cookies and similar tracking technologies (see Section 7)
2. How We Use Your Information
We use collected information to:
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Provide and improve our AI voice services
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Automate inbound/outbound calls for your business
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Personalize user experiences and optimize performance
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Respond to inquiries and provide customer support
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Develop new features, analytics, and service enhancements
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Maintain security, prevent fraud, and comply with legal obligations
3. How Voice & Conversation Data Is Handled
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Audio recordings and transcripts may be used to train, improve, and refine our voice AI systems.
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Sensitive customer information is processed securely and only when required for business operations.
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We do not sell call data or personal information to third parties.
4. Information Sharing
We may share information only in the following situations:
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Service Providers: trusted third parties that assist with hosting, analytics, AI processing, or payment processing
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Business Clients: when caller interactions are conducted on your behalf
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Legal Requirements: when required to comply with law, regulation, or legal process
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Business Transfers: in the event of a merger, acquisition, or sale of assets
We do not sell or rent personal data to marketers or external parties.
5. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your data, including:
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Encrypted storage and transmission
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Access controls and authentication
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Regular security audits and system monitoring
No method of transmission over the internet is 100% secure, but we strive to protect your information to the fullest extent possible.
6. Data Retention
We retain information as long as necessary to:
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Provide our Services
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Meet legal or contractual obligations
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Maintain business records
You may request deletion of your data at any time (see Section 8).
7. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
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Improve website performance
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Remember user preferences
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Analyze traffic and usage patterns
You may control cookies via your browser settings, though disabling them may affect functionality.
8. Your Rights & Choices
Depending on your location, you may have rights including:
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Access to the personal data we hold
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Request correction or deletion
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Opt-out of marketing communications
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Restrict or object to certain forms of processing
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Request a copy of your data (“data portability”)
To exercise these rights, contact us at [Insert Contact Email].
9. Children’s Privacy
Our Services are not intended for individuals under 13 years of age, and we do not knowingly collect data from children.
10. Third-Party Links
Our website may include links to external sites. We are not responsible for their privacy practices and encourage you to review their policies before providing any information.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted with a new “Last Updated” date. Continued use of the Services signifies acceptance of the updated terms.