Building seamless retail experiences end-to-end
Cut Operating Costs
Automated tools like IVR and chatbots handle routine queries, lowering staffing needs. Smart routing directs customers to the right agent, improving efficiency.
Boost Revenue
With access to customer insights, agents can recommend add-ons, upgrades, or related products to drive more sales.
Leverage Insights
Analytics and real-time reports reveal customer patterns, guiding strategy adjustments and enabling targeted campaigns that increase conversions.
The conversational platform built to make shopping journeys frictionless
Generate High-Quality Leads
Seamless Handoff to Agents
Use omnichannel chatbots built on GPT technology to talk with potential customers and learn what they want.
Effortless Scalability
The voice bot manages countless calls at the same time, enabling you to expand support during peak periods without adding extra staff.
24/7 Customer Support
- Instantly Respond to Customer Calls with Retail Voice AI
- Automate order tracking, delivery updates, and return requests
- Direct callers immediately to the right store, billing, or support team
Offer Instant Support to Customers
- Offer personalized updates, loyalty rewards, and convenient account information right when customers need it.
- Automatically confirm purchases and notify customers of delivery progress.
- Provide instant, automated updates on refund and return status on 24/7 schedule.
Why retail and ecommerce leaders choose Autosay
We connect with your customers, and your favourite tools.
Our no-code/low-code integration builder offers connectors to a range of industry applications
See How Teams Are Using Autosay
CASE STUDIES
- Order Tracking
- Store Locator
- Returns Management
UrbanThreads, a leading fashion retail chain with 150+ stores, faced high call volumes from customers checking order statuses, finding nearby stores, and asking about returns. This tied up agents with repetitive inquiries and increased wait times.
By adopting our AI Voice Agent, UrbanThreads automated 70% of these routine queries. Customers now get instant delivery updates, directions to local stores, and return status notifications without waiting on hold. Human agents are free to focus on complex issues, improving both efficiency and customer satisfaction
- Asia - Bangkok
- Retail Stores
- 500+ employees